52 Remote Work Statistics, Trends Affecting Field Service Industry

Remote work is prevailing like never before. Yet many of us have questions regarding its lifespan, benefits, challenges, and so on.

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It’s going to stay, and that is almost for certain. However, the question to ask is what industries will gain the most over others.

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That’s why I pulled up some stats, trends, and facts about remote work in the field service industry to find future possibilities.

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Key Remote Work Statistics 

1. 1 in 5 workers is currently working remotely. (Source: Forbes)
2. 98% of workers want to work remotely, at least part of the time. (Source: Forbes)
3. 59% prefer employers that offer remote work.(Source: Apollo Technical)
4. The most popular work model today is hybrid, preferred by 41% of employees, followed by fully remote at 32%, and on-site at 27%. (Source: HubSpot)

Remote Work Worldwide Statistics Across All the Industries

5. Remote jobs have increased threefold since 2020. (Source: StrongDM)
6. By 2025, 22% of the American workforce is expected to be remote. (Source: Apollo Technical)
7. Globally, 16% of companies operate fully remotely, while 44% do not offer any remote work options. (Source: Notta)
8. Approximately 37% of jobs can be done remotely, indicating broad potential for remote work policies. (Source: Remote)
9. By 2025, it is projected that 70% of the workforce will work remotely at least 5 days a month. (Source: Remote)

Remote Work by Demographics Statistics

10. 38% of men work remotely full-time and 23% part-time, while 30% of women work remotely full-time and 22% part-time. (Source: Forbes)
11. The largest percentage of remote workers are aged 24 to 35. (Source: Forbes)
12. The 20-24 age group is the least likely to apply for remote roles. (Source: USCI)
13. Millennials are the age group with the highest number of remote workers. (Source: USCI)
14. 77% of Gen Z and 75% of Millennials currently working remotely or in hybrid roles would consider switching jobs if required to return to the office full-time. (Source: Zoom)

Remote Work in the Field Service Industry Statistics

15. Remote Assistance Adoption: 79% of field service organizations have implemented or plan to implement remote assistance solutions (Gitnux Market).
16. Hybrid Work Models: About 25% of field service companies have adopted these hybrid models to improve operational efficiency and flexibility​ (Field Nation).
17. Productivity and Efficiency Gains: Field service organizations using remote diagnostics and remote support technologies have reported a 20% increase in productivity (HSO | the results company).
18. Operational Cost Reduction from Remote Work: Companies utilizing a hybrid approach, combining remote diagnostics with on-site visits only when necessary, report a 30% reduction in operational costs (Gitnux Market, HSO | the results company).
19. Growth of Remote Diagnostic Tools: 78% of field service companies have reported that the adoption of remote diagnostic tools has significantly reduced the need for on-site visits. ​(Gitnux Market, HSO | the results company)
20. Remote Work and Employee Preferences: 65% of field service employees prefer a mix of remote and on-site work, particularly for roles that involve diagnostics, scheduling, and customer support (Field Nation).
21. Customer Expectations and Remote Capabilities: 89% of customers expect modern technology, including remote diagnostics and online scheduling, as part of their service experience (Gitnux Market). 
22. Impact on Customer Satisfaction: Companies that have implemented remote support and diagnostics have seen a 15% increase in customer satisfaction due to faster response times and the convenience of resolving issues (HSO | the results company).
23. Remote Training and Knowledge Sharing: 70% of field service organizations have adopted remote training and knowledge-sharing platforms to upskill their workforce ​(HSO | the results company).
24. Remote Work Challenges: Despite the benefits, remote work in field service comes with challenges, particularly in maintaining the same level of service quality and dealing with complex issues that require a physical presence (HSO | the results company).

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Remote Work Productivity Statistics

25. A large majority (62%) of workers feel more productive when working remotely, while only 11% feel less productive. (Source: HubSpot) 
26. 70% of professionals find it easier to concentrate and 65% find stress management simpler when working remotely. (Source: Zoom)
27. On average, remote workers are 10 minutes less unproductive each day and work 1 additional day per week. (Source: Apollo Technical)
28. Workers are divided on their preferred environment for innovation and brainstorming: 39% thrive in the office, while 37% find they work better at home. (Source: HubSpot) 

Remote Work and Team Building Statistics

29. Only one-third of remote companies engage in basic team-building activities. (Source: SurfOffice)
30. 41% of remote workers find it challenging to integrate into their company's culture. (Source: Gomada)
31. Remote workers seek more team building, including face-to-face events (17%), virtual learning (16%), social events (12%), 1:1s (10%), and exercise activities (9%). (Source: Gomada)
32. Only 33% of remote organizations implement virtual tea/coffee breaks (33%), occasional in-person team meetings (28%), virtual happy hours (27%), in-person events (25%), spontaneous meetings (24%), and in-person team meals (23%). (Source: SurfOffice)

Remote Work and Collaboration Statistics

33. The use of collaboration tools increased by 44% over 2 years. (Source: Gomada)
34. 78% of 669 CEOs view remote collaboration as a long-term business strategy.  (Source: Intuition)
35. 77% of companies use digital technologies for collaboration, 75% hold regular 1:1 meetings, 57% offer social opportunities, and 51% help employees connect with colleagues for work. (Source: Gomada)
36. Collaboration today primarily happens through messaging apps (50%), emails (22%), and meetings (19%), with video calls being the most common format for meetings. (Source: HubSpot) 

Remote Work and Coworking Spaces Statistics

37. By the end of 2024, there will be 41,975 coworking spaces worldwide. (Source: ONEs Software)
38. It is projected that 5 million people will be using coworking spaces in 2024 (Source: Flexas)
39. Freelancers account for 41% of coworking space users. (Source: North One)
40. 69% of coworkers report acquiring new skills while using coworking spaces. (Source: ONEs Software)
41. 45% of workers are most concerned about overall cleanliness, with additional concerns about shared areas (42%) and workspaces (37%). (Source: Work in Mind)
42. Coworkers face issues such as noise and distractions (51%), lack of workspace personalization (31%), cramped coworking spaces (39%), inadequate equipment (39%), and safety concerns (23%). (Source: Jobera)

Benefits of Remote Work Statistics

43. By adopting a partially remote work model, you could save up to $11,000 per employee annually. (Source: StrongDM)
44. Remote workers save an average of 72 minutes a day on commuting, totaling about 6 hours a week. (Source: Notta)
45. 77% of professionals think that flexible work options would enhance their mental and physical health. (Source: Notta)
46. Remote work has the potential to cut 54 million tons of carbon emissions annually. (Source: Notta)
47. Over 76% of remote workers saved money, 68% experienced improved physical health, 55% felt less stressed, and 82% reported increased happiness and motivation at work. (Source: Deskbird)

Challenges of Remote Work Statistics

48. 69% of remote workers say they've experienced higher levels of burnout due to digital communication tools. (Source: Forbes)
49. 53% of remote workers find it more challenging to feel connected to their coworkers. (Source: Forbes)
50. Over a third of remote workers lack adequate rest and time off, facing challenges such as non-work distractions (32%), relationship building (25%), loneliness (23%), tech issues (21%), and time zone differences (19%). (Source: Notta)

Remote Work Trends

51. 73% of executives think remote workers pose a higher security risk. (Source: Forbes)
52. In Q2 2024, industries with the highest rates of new hybrid and remote jobs are: Marketing and Creative (27% hybrid, 15% remote), Finance and Accounting (27% hybrid, 11% remote), Technology (26% hybrid, 17% remote.) (Source: Robert Half)

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