Privacy Policy

FieldServicely, presented by SpaceSoft Limited, is designed to streamline field service management and operations, facilitating tasks such as scheduling, dispatching, and invoicing with efficiency and ease. Our platform serves as a comprehensive solution for businesses to manage their field service operations in real time, empowering them with data-driven decision-making tools.

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FieldServicely (hereinafter referred to as “FieldServicely”, “fieldservicely.com”, “we”, “us”, and “our” in this Privacy Policy) respects your privacy and has instituted this Privacy Policy to protect you. Please read on to learn how we collect and use information collected from this website. By visiting the fieldservicely.com website and domain name, or otherwise accessing any other linked pages, features, content, products, services, or applications offered from time to time by FieldServicely in connection therewith (collectively, the “https://fieldservicely.com”), you acknowledge that you accept the practices and policies outlined in this Privacy Policy. If you do not accept such practices and policies, you may not use the Website.

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If you have any questions about our Privacy Policy or the Terms of Service, contact us via email at support@fieldservicely.com.

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Terms of Service:

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See our Terms of Service (https://fieldservicely.com/terms-of-service) for additional information. Agreeing to this Privacy Policy implies that you also agree to our Terms of Service.

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Acceptance of Privacy Policy

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By accessing, registering, or using the services provided by FieldServicely, you acknowledge and agree to the terms outlined in this Privacy Policy. Your continued use of FieldServicely after reviewing this policy constitutes acceptance of the policy's terms and any future updates.

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We strongly encourage you to read this Privacy Policy in its entirety to ensure you are fully informed about how your personal information is being handled. Understanding our practices is crucial to making informed decisions about the use of our services. If you do not agree with any part of this policy, please discontinue the use of FieldServicely and contact us with any concerns or questions you may have.

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Information We Collect

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Personal Information

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At FieldServicely, we gather personal information that is essential for delivering and improving our services. This may include, but is not limited to:

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• Contact details such as your name, email address, and telephone number.
• Professional information like your job title and company name.
• Account credentials including your username and password.
• Billing and transaction information.

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We collect this information through various methods:

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• When you create an account with us or edit your account details.
• Through your interactions with our customer service team.
• When you use our services or participate in surveys or marketing promotions.

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Usage Information

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As you navigate through and interact with FieldServicely, we may collect certain usage information such as:

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• Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

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We employ various technologies to collect this information, which may include:

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• Cookies (or browser cookies): A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies. However, if you select this setting you may be unable to access certain parts of our website.
• Web Beacons: Pages of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics.

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Location Information

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For services that necessitate tracking, FieldServicely may collect real-time information about the location of your device. This is specifically relevant for:

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• Enhancing certain functionalities such as job scheduling and dispatching.
• Providing location-based services that you choose to engage with.

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You have control over location data collection through your device settings, where you can disable this feature. However, this may affect the functionality of certain service features that depend on location data.

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Third-Party Information

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FieldServicely may integrate with third-party services at your request, and by doing so, it may receive additional information from these services such as:

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• Calendar information from third-party calendar services.
• Contact details from CRM systems.
• Data from enterprise resource planning (ERP) systems.

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The information received from third-party services will be governed by this Privacy Policy and the privacy settings established with those services.

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How We Use Your Information

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The information collected by FieldServicely is utilized in various ways to enhance your experience and the overall quality of our services. Specifically, we use your information to:

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• Provide and Maintain the Service: We use your personal information to create your account, deliver our services to you, and maintain their functionality. This includes using your information to manage your account, provide customer support, and ensure the ongoing operability of the service.

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• Notify You About Changes: We may use your contact details to inform you of any updates or changes to our services, including new features, product updates, or changes in our terms, conditions, and policies.

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• Participation in Interactive Features: Your information enables us to offer interactive features that you may choose to participate in. This could include collaborative tools, forums, and social media elements that enhance user engagement and community building.

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• Provide Customer Support: We use your information to respond to your inquiries, diagnose problems, provide troubleshooting, and deliver targeted support to resolve issues you may encounter while using our services.

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• Gather Analysis or Valuable Information for Service Improvement: To improve FieldServicely, we analyze user data to understand service usage patterns, user preferences, and areas for enhancement. This helps us to develop new features, improve service performance, and optimize user experience.

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• Monitor the Usage of the Service: Monitoring how our service is used allows us to ensure its security, manage server loads, and understand operational trends. This information helps us to manage the scalability and sustainability of FieldServicely.

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• Detect, Prevent, and Address Technical Issues: We use your information to identify and resolve technical issues, prevent fraud or abuse of our services, and ensure the security of our service. This includes addressing vulnerabilities, enforcing our terms of service, and complying with legal requirements.

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Through these uses, we are committed to enhancing FieldServicely while respecting your privacy and adhering to applicable data protection laws.

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Sharing and Disclosure

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At FieldServicely, we understand the importance of your personal information and limit sharing to circumstances where it is necessary for our operations or when legally required. Here is how we handle sharing and disclosure:

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With Service Providers

We partner with third-party service providers to facilitate the operation of FieldServicely, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These service providers are given access to your information only to the extent necessary to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

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For Business Transfers

In the event that FieldServicely, or substantially all of its assets, are acquired or merged with another company, your personal information may be transferred to the new owners so that we may continue to sell products to you. In such cases, we will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

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For Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities, such as a court or a government agency. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. We may also disclose your personal information to enforce our terms and conditions, to protect the rights, property, or safety of FieldServicely, our customers, or others. This includes sharing information with other entities for fraud protection and credit risk reduction.

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In each case, we aim to ensure that information is shared with due consideration to privacy and in accordance with the applicable data protection laws.

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Data Security

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Measures Taken to Secure Data

FieldServicely implements a comprehensive array of security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

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• Encryption of data in transit and at rest, using industry-standard encryption protocols.
• Regularly updated infrastructure and security protocols to protect against known threats.
• Restricted access to personal information, limiting it to employees and contractors who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
• Regular security assessments and penetration testing to proactively identify and remediate potential vulnerabilities.
• Implementation of secure development practices and frameworks to ensure the highest level of security in our software development process.

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Disclaimer Regarding the Inherent Risks of Data Transmission Over the Internet

While we strive to use commercially acceptable means to protect your personal information, we must acknowledge that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, we cannot guarantee the absolute security of your data. We encourage our users to take steps to protect themselves online, such as choosing strong passwords, keeping software up-to-date, and avoiding suspicious online activities that could compromise their information. Should a data breach occur, we are committed to taking immediate steps to mitigate the breach and inform the affected users in accordance with applicable laws and regulations.

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Data Retention

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How Long We Keep Collected Information

FieldServicely retains personal information for as long as necessary to provide the requested services, maintain business records for audit or legal purposes, and to satisfy regulatory requirements. The duration for which we retain your personal information may vary depending on the context of the interactions with our service and the nature of the data being held.

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Criteria Used to Determine Retention Periods

We determine the appropriate retention period for personal data on the basis of the following criteria:

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• Purpose of Collection: If the information is necessary for the provision of our services or for performing any contractual obligation, we will retain it for as long as the service is active or until it is no longer needed for that purpose.
• Legal Obligations: Where laws or regulations require us to retain your personal information for a specific period, we will comply with these legal requirements.
• Dispute Resolution: If the information is relevant to a dispute or litigation, it will be retained until the matter has been resolved, including any periods of appeal.

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Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information unless there is a legal requirement to retain it. We will also delete or anonymize your personal information upon your request, subject to any overriding legal obligations we have to retain it.

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Your Privacy Rights

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As a user of FieldServicely, you are granted specific rights regarding the personal information we hold about you. These rights include:

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• Right to Access: You have the right to access the personal information that FieldServicely holds about you and to receive information regarding its use and processing.
• Right to Update or Correct Information: If any personal information we hold about you is incorrect or incomplete, you have the right to request that we correct or update it.
• Right to Delete Information: You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent.

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Limitations on These Rights

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In certain circumstances, these rights may be limited, for example:

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• When the access might infringe on the rights and freedoms of other individuals.
• If the request for deletion is in conflict with legal retention requirements or if the data is necessary for the establishment, exercise, or defense of legal claims.
• If the data is necessary for the performance of a contract between you and FieldServicely.

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How to Exercise These Rights

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To exercise any of these rights, please contact us at the provided contact information in our Privacy Policy. We will respond to your request in accordance with applicable data protection laws and may require proof of identity to ensure the security of the personal information we hold.

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We will endeavor to respond to your request within a reasonable timeframe and will inform you of any actions taken or reasons for not complying with a request. If you are unsatisfied with the response, you may have the right to lodge a complaint with the relevant data protection authority.

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Children's Privacy

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Age Restrictions for the Use of FieldServicely

FieldServicely is not intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we take steps to remove that information from our servers.

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Approach to Children’s Data Under the Applicable Laws

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Parents and guardians play a vital role in their children's online experiences and should guide them in the safe use of the Internet. If a parent or guardian believes that FieldServicely has inadvertently collected personal information from their child, they should contact us immediately. We will take swift action to investigate and rectify the issue, including the deletion of such information from our records.

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International Transfers of Information

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Information About Cross-Border Data Transfers

FieldServicely operates on a global scale, and therefore, your personal information may be transferred to, stored, and processed in a country that is not your home country and where data protection laws may differ from those of your country of residence. This includes transfers to countries where FieldServicely may have its servers, affiliates, or service providers located.

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Safeguards in Place for International Data Transfer

To ensure that your information is protected when transferred internationally, FieldServicely implements the following safeguards:

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• Corporate Binding Rules and Policies: For transfers within FieldServicely’s global entities, we may use binding corporate rules or internal policies that provide a secure mechanism for transferring personal data within the organization.
• Consent: In some cases, we may seek your explicit consent for the transfer of your data to other jurisdictions, after informing you about the possible risks of such transfers due to the absence of an adequate decision and appropriate safeguards.

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By using our service, you understand and consent to the transfer of your information outside your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

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Changes to This Privacy Policy

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Statement on Policy Updates

FieldServicely reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Changes to this Privacy Policy are effective when they are posted on this page. We will revise the updated date at the top of this page when we post changes to the Privacy Policy.

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How Users Will Be Informed of Changes

We are committed to communicating changes to this policy in a clear and conspicuous manner. We will inform you of any significant changes to our Privacy Policy by sending a notice to the primary email address specified in your FieldServicely account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the FieldServicely platform after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

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Please review this policy periodically, especially before you provide any personal information. This Privacy Policy was last updated on the date indicated at the top of the document.

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Contact Information

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For any questions or concerns regarding your privacy or this Privacy Policy, including the collection and processing of your personal information, please contact us via email at support@fieldservicely.com

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Our team will review and address your inquiries as promptly as possible. We are committed to resolving any issues concerning your privacy and the handling of your personal data.

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Glossary and Definitions

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To aid in understanding this Privacy Policy, the following key terms and definitions are provided:

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Personal Information: Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.

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Data Subject: A natural person whose personal data is processed by a controller or processor.

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Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

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Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

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Processor: A natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

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Consent: Any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

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Data Breach: A breach of security leading to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed.

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Cookies: Small text files placed on your computer by websites that you visit, which are used to make websites work efficiently and provide information to the site owners.

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Web Beacons: Small graphic images or other web programming code called web beacons (also known as "1x1 GIFs" or "clear GIFs") that are included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon.

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Third-Party Service Providers: External companies or individuals employed by FieldServicely to facilitate the Service, to provide the Service on behalf of FieldServicely, to perform services related to the Service, or to assist FieldServicely in analyzing how the Service is used.

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This glossary is not exhaustive and is meant to provide an overview of the key terms relevant to our Privacy Policy. Should you have any questions regarding any terms not defined here, please contact us using the provided contact information.

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